TCNJ Mobile ID is available to all current students, faculty, and staff. Tap your iPhone, Apple Watch, Samsung Galaxy, or other eligible Android phones at readers across campus to conveniently use your TCNJ Mobile ID. Your TCNJ Mobile ID acts just like your physical card and now you can add it to your preferred digital wallet.
Getting Started
Minimal setup is required to use your TCNJ Mobile ID. Most users can begin using their TCNJ Mobile ID on their phones in minutes. To add your TCNJ ID to your digital wallet, you must already have a physical TCNJ ID card.
If you haven’t done so already, set-up DUO multi-factor authentication by following these instructions.
Please see the user guides for each digital wallet (found below) for a list of eligible devices.
Download the Transact eAccounts App
Once downloaded, follow these steps:
- Open the eAccounts app
- Search for “The College of New Jersey” and login with your campus credentials
- Click “Add to Wallet” & Accept the Terms
User Guide and FAQs for Digital Wallets
Apple Wallet | Google Wallet | Samsung Wallet
TCNJ Mobile ID Support
For issues related to setting up or configuring your device, please contact the IT Help Desk at 609-771-2660, email helpdesk@tcnj.edu, or visit Green Hall Lower Level Room 6.
For issues related to account balances or updating your photo, please contact Student Accounts at 609-771-2172 or email stuaccts@tcnj.edu.
Using Your Mobile ID On and Around Campus
Where can I use my TCNJ Mobile ID?
- Residence Hall Entrances*
- Academic Buildings
- Dining Locations (Eickhoff, The Lions Den, etc.)
- Parking Lots
- Library Access Services Desk
- Fitness Center
- TCNJ Bookstore
- Participating Campus Town Dollars locations
- Anywhere you can currently use your TCNJ ID to tap**
(Last updated 9/6/2023)
* Physical dorm room key is still required to access dorm rooms that do not support entry via ID card
** Physical ID card is still required to access dorm rooms that support tapping your ID card, and other select uses (please reference the “Do I still need my Physical ID card?” section below)
Do I still need my physical TCNJ ID Card?
We recommend that you keep your physical TCNJ ID Card in a secure place in the event that you lose your device.
At this time, your physical TCNJ ID card is still required for the following:
- Access to dorm rooms (in Residence Halls that support tapping your ID to unlock your room)
- Signing guests into your Residence Hall
- Printing in the Library
(Last updated 9/6/2023)
How do I update my name on my TCNJ Mobile ID?
- For Students, information must be updated in PAWS.
- For Faculty and Staff, information must be updated in Oracle Cloud. Once logged in, click on Identification Info on the left and then submit any info changes. Once changes are completed, the updates will sync to your TCNJ Mobile ID within 48 hours.
I’m receiving an error that says I’m unable to add the card to my Apple Wallet. How do I fix it?
This error typically occurs when you have not accepted the most recent Terms & Conditions for your iCloud account. To fix it, follow the steps below. If you still are having issues, please contact the IT Help Desk at 609-771-2660 or helpdesk@tcnj.edu.
- Go to the Settings app on your iOS device
- At the top of the Settings app, just under your name, there should be a notification (see the screenshot below) that says either “New iCloud Terms and Conditions” or “Apple ID Suggestions”. Tap on it.
- Tap through the prompts and accept the iCloud Terms & Conditions
- Retry adding your TCNJ Mobile ID to your iOS device
I’m receiving an error that says “Image Not Found”. How do I fix it?
This error typically occurs when you have not had your photo taken by the Office of Card Services, located in Green Hall 119. The issue should get resolved once you have your photo taken. If you believe you already had a photo taken or continue to receive this error after having done so, please contact the IT Help Desk at 609-771-2660 or helpdesk@tcnj.edu.
Why is/are my account balance(s) not displayed?
Account balances are currently only displayed on Apple & Samsung Galaxy devices • If your account balances are $0, they will not display until funds are added. If you have available funds that are not displaying, please contact the Office of Student Accounts at 609-771-2172 or email stuaccts@tcnj.edu.
Why do I have a negative balance on my TCNJ Mobile ID?
A negative balance can occur if you make a transaction when a retail device is offline. When the device comes back online, and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.
I used my credit card at a participating retail location when I meant to use my TCNJ Mobile ID. What can I do to correct my payment source?
Return to the location of the sale and ask the store to issue a credit card refund, then process the transaction against your TCNJ Mobile ID.
I am graduating or leaving TCNJ. What will happen to my Mobile ID?
As with your physical TCNJ ID Card, your Mobile ID will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at TCNJ, your ID will stay active and update accordingly.
How do I change or recover my school login password?
How do I activate and install DUO for multi-factor authentication?
Can I still use my physical ID Card once I have created my Mobile ID?
Yes, your physical TCNJ ID Card will continue to function after you have added your TCNJ Mobile ID to your device. Remember, the Mobile ID is a privilege and benefit of being part of the TCNJ community. Anyone found to be misusing their physical card or Mobile ID will be subject to the applicable Code of Conduct or HR policies regarding fraud and/or misconduct.
I already have the Transact eAccounts mobile app installed. Do I need to update?
Yes, you will need to install the updated version of the Transact eAccounts mobile app.
How do I update the Transact eAccounts mobile app?
On your device, visit the App Store or Google Play Store and search Transact eAccounts. The store will prompt you to install any required updates.
My balance is different on my device than in Transact eAccounts?
Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.
What should I do if I lose my card or device, or if I believe there has been fraudulent use of my credential?
In the Transact eAccounts web version
- Select Card Services
- Select Deactivate Card
- Select the credential to deactivate and click on “Deactivate Card”
- You will receive a confirmation email
- Only the selected card will be deactivated. All other credentials will remain active.
In the Transact eAccounts app
- Click the settings gear in the upper right corner
- Select the Card Management option
- Choose the credential you want to deactivate and toggle it off
- You will receive a confirmation email.
- Only the selected card will be deactivated. All other credentials will remain active.
If you have questions, the Office of Student Accounts can be contacted during regular business hours at 609-771-2172 or via email at stuaccts@tcnj.edu.
If applicable, identify the fraudulent activity: For purchases using Get-It Points, Campus Town Dollars, or meal swipes, contact the Office of Student Accounts (stuaccts@tcnj.edu) and report the suspected fraud.
Additional instructions for Lost/Found Apple devices and Find My iPhone are located at: https://support.apple.com/en-us/HT201472
Additional instructions for Lost/Found Samsung devices and SmartThings Find are located at: https://smartthingsfind.samsung.com/
How do I reactivate my credential if I find my lost device?
To reactivate a found device that was suspended, perform the following steps:
In the Transact eAccounts Web Version
- Select Card Services
- Select Activate Card
- Select the credential to reactivate
- You will receive a confirmation email
- Only the selected card will be reactivated
In the Transact eAccounts App
- Click the settings gear in the upper right corner
- Select the Card Management option
- Choose the credential you want to reactivate and toggle it on
- You will receive a confirmation email
- Only the selected card will be reactivated